Returns & Refunds

Last updated: 8 November 2026.

Changed your mind? 14-day right to cancel

If you buy from us online, the Consumer Contracts Regulations give you the right to cancel your order for any reason within 14 days of receiving your goods. You can also cancel any time before your order is dispatched. To cancel, email info@getz-interiors.co.uk with your name and order number, or write to us at Getz, Finster House, Holly Hill, Felling, Gateshead, Tyne and Wear, NE10 9NQ. We do not charge a handling or cancellation fee for standard items.

Returning your item

• Please send the item back within 14 days of telling us you are cancelling.
• Items should be unused and, where possible, in their original packaging. We may reduce your refund if an item has been handled more than needed to inspect it (for example, if it has been installed or used).
• Unless the item is faulty or we sent the wrong item, you pay the cost of returning it. For large or heavy items (such as furniture and big chandeliers) please contact us first and we will tell you the likely return cost.

Refunds

We will refund the price you paid, including standard delivery, within 14 days of receiving the item back (or proof that you have sent it). Refunds go back to your original payment method. If you chose a more expensive delivery option, we refund only the cost of our standard delivery.

Items that cannot be returned

As the law allows, the right to cancel does not apply to items made to measure or made to your specification (for example made-to-measure curtains), or to bedding and cushions that have been unsealed, where this is not suitable for hygiene reasons. Your rights for faulty items still apply.

Faulty, damaged or wrong items

Please check your delivery when it arrives and tell us within 48 hours if anything is damaged, so we can claim from the courier. Under the Consumer Rights Act 2015 you can reject a faulty item within 30 days for a full refund; after that we will repair or replace it, or refund you if that is not possible. We pay the return cost for faulty or incorrect items.

Contact

Email info@getz-interiors.co.uk or write to Getz, Finster House, Holly Hill, Felling, Gateshead, Tyne and Wear, NE10 9NQ.

This policy does not affect your statutory rights.